PostNL is making a major change to parcel deliveries
Pickup points, delivery windows and the nine-day parcel that started the complaints.
7 September 2026 · 4 min read
The change is operational rather than dramatic, but it affects almost everyone who orders online: more parcels will route to pickup points by default, and delivery windows are being narrowed.
For households that are out during the day, this is arguably an improvement. For anyone without a convenient pickup point, it adds a trip.
The complaint that surfaced it
A parcel that sat at a depot for nine days drew attention to the transition. The carrier described it as an isolated routing error during the rollout, but the thread it started collected hundreds of similar reports.
If your parcel shows as at the depot for more than three days, the advice is to file the trace through the sender rather than the carrier — it moves faster.
Marta Visser
Consumer editor
Marta has covered retail pricing and consumer rights for nine years and runs our basket-tracking tests.
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